Rate

Terms & Conditions

GENERAL TERMS

1.⁠ ⁠Booking & Payment

Bookings are confirmed upon receipt of :-

• A refundable deposit of 50% from project value.

Balance must be paid after the session, before delivery.

2.⁠ ⁠Cancellations & Rescheduling

Cancellation is allowed with an advance notice of at least 14 days to be eligible for a full refund. Cancellations made within 14 days will only be refunded 50% from the total deposit paid.

Rescheduling is allowed once (subject to availability) with an advance notice of at least 7 days.

3.⁠ ⁠Client Responsibility

Clients must arrive on time and ensure all participants are ready. Delays caused by the client may impact the session and deliverables.

4. Delivery And Storage Terms

Edited images will be delivered within 7 days via (Google Drive).

Images in Google Drive will be kept for a maximum of 2 weeks, and will be stored and archived in hard drive for 10 years.

Re-uploading to Google Drive after the 2 weeks period subjects to a Retrieval Fee of RM100.

Express/Fast editing services subjects to paid additional packages.

Image selection and editing are at the discretion of Visual Ops Collective to maintain quality unless agreed upon different arrangements.

3.⁠ ⁠Copyright & Usage

All images from across services remain the copyright of Visual Ops Collective.

Visual Ops Collective have the rights to use images from across services for any marketing purposes.

Transfer of ownership and copyright to clients requires written agreement and may incur rights transfer fee.

Clients are granted personal usage rights. Commercial or third-party use requires written consent and may incur licensing fees.

4.⁠ ⁠Model Release

By engaging Visual Ops Collective, clients grant permission to use selected images for promotional, portfolio, and social media purposes, unless otherwise agreed in writing.

5.⁠ ⁠Liability

Client is liable for any damage to equipments and properties incurred by the client.

Visual Ops Collective is not liable for circumstances beyond control (e.g. weather, accidents, technical failure). In the event of data loss, liability is limited to a refund or reshoot (if possible).

AGREEMENT

By booking with Visual Ops Colelctive, the client acknowledges and agrees to the above terms and conditions relevant to the service booked.

Privacy Policy

Effective Date: 20 April 2025

Visual Ops Collective is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage our services through Visual Ops Collective.

1. Information We Collect

We may collect and process the following types of personal information:

Contact Details: Name, phone number, email address, social media handles (if applicable)

Booking Details: Date, time, type of service, special requests

Payment Information: Transaction details (processed via third-party platforms; we do not store card details)

Media Content: Photos, videos, and session-related media

Device Information: IP address, browser type, operating system (when using our website)

2. How We Use Your Information

Your data is used solely to provide and improve our services:

To process bookings and payments

To communicate about your session or order

To deliver digital media and related services

For internal records and client service management

For promotional use (with consent as per our Model Release section)

To comply with legal obligations

4. Image Use and Consent

By booking with us, you consent to our use of selected images for our portfolio, promotional materials, and social media unless you request otherwise in writing. See the “Model Release” section in our General Terms for full details.

5. Sharing of Information

We do not sell or rent your personal data. We may share information with:

Third-party service providers (e.g. payment gateways, delivery platforms like Google Drive)

Legal or regulatory authorities when required by law

6. Data Storage and Security

We take appropriate steps to protect your personal data:

Media files and records are stored securely in encrypted cloud services

Access to sensitive data is limited to authorized personnel only

We retain personal data only for as long as necessary to fulfill its intended purpose

7. Your Rights

You have the right to:

Request access to your personal data

Correct or update inaccurate information

Withdraw consent for promotional use of your images

Request deletion of your data (subject to legal and contractual obligations)

To exercise these rights, please contact us at : visualopscollective@gmail.com

8. Cookies and Website Tracking

Our website may use cookies or similar technologies for analytics and user experience improvement. You can modify your browser settings to control or disable cookie usage.

9. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact: