Rate : Events
Pricing Packages
Photo & Video
*Price stated is for each photo or video services.
Starting From
rM350 / HOUR
rM1000 / 3 HOURs
rM1800 / 6 HOURs
rM2200 / 8 HOURs
rM270 / subsequent HOURs
after 8 hours
Do reach out to us to discuss combo packages rates ;)
THE PROCESS
1.Reach Out To Us
Text us on Whatsapp or DM us on Instagram and Tiktok, or you can even fill out a form here and we'll get back to you!
2.Book With A Deposit
Got a package, time, date and venue confirmed? Pay 40% non-refundable booking deposit.
3.Event Day
It's the day! We won't be late!
4.Deliverables
We'll be delivering your photos within 7 working days and 14 working days for video after the balance payment is made.
Terms & Conditions
GENERAL TERMS
1. Booking & Payment
Bookings are confirmed upon receipt of :-
-40% Non-refundable deposit.
Balance must be paid after the session, before photo delivery.
2. Cancellations & Rescheduling
Booking deposit are no longer refundable 24 hour after the transaction is made.
Rescheduling is allowed once (subject to availability) with advance notice of at least 3 days.
3. Client Responsibility
Clients must arrive on time and ensure all participants are ready. Delays caused by the client may impact the session and deliverables.
4. Delivery And Storage Terms
Edited images will be delivered within 7 working days and 14 working days for video via (Google Drive).
Images in Google Drive will be kept for a maximum of 2 weeks, and will be stored and archived in hard drive for 10 years.
Re-uploading to Google Drive after the 2 weeks period subjects to a Retrieval Fee of RM100.
Express/Fast editing services subjects to paid additional packages.
Image selection and editing are at the discretion of Visual Ops Collective to maintain quality.
3. Copyright & Usage
All images from across services remain the copyright of Visual Ops Collective.
Visual Ops Collective have the rights to use images from across services for any marketing purposes.
Transfer of ownership and copyright to clients requires written agreement and may incur rights transfer fee.
Clients are granted personal usage rights. Commercial or third-party use requires written consent and may incur licensing fees.
4. Model Release
By engaging Visual Ops Collective, clients grant permission to use selected images for promotional, portfolio, and social media purposes, unless otherwise agreed in writing.
5. Liability
Client is liable for any damage to equipments and properties incurred by the client.
Visual Ops Collective is not liable for circumstances beyond control (e.g. weather, accidents, technical failure). In the event of data loss, liability is limited to a refund or reshoot (if possible).
AGREEMENT
By booking with Visual Ops Colelctive, the client acknowledges and agrees to the above terms and conditions relevant to the service booked.
Privacy Policy
Effective Date: 20 April 2025
Visual Ops Collective is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage our services through Visual Ops Collective.
1. Information We Collect
We may collect and process the following types of personal information:
Contact Details: Name, phone number, email address, social media handles (if applicable)
Booking Details: Date, time, type of service, special requests
Payment Information: Transaction details (processed via third-party platforms; we do not store card details)
Media Content: Photos, videos, and session-related media
Device Information: IP address, browser type, operating system (when using our website)
2. How We Use Your Information
Your data is used solely to provide and improve our services:
To process bookings and payments
To communicate about your session or order
To deliver digital media and related services
For internal records and client service management
For promotional use (with consent as per our Model Release section)
To comply with legal obligations
4. Image Use and Consent
By booking with us, you consent to our use of selected images for our portfolio, promotional materials, and social media unless you request otherwise in writing. See the “Model Release” section in our General Terms for full details.
5. Sharing of Information
We do not sell or rent your personal data. We may share information with:
Third-party service providers (e.g. payment gateways, delivery platforms like Google Drive)
Legal or regulatory authorities when required by law
6. Data Storage and Security
We take appropriate steps to protect your personal data:
Media files and records are stored securely in encrypted cloud services
Access to sensitive data is limited to authorized personnel only
We retain personal data only for as long as necessary to fulfill its intended purpose
7. Your Rights
You have the right to:
Request access to your personal data
Correct or update inaccurate information
Withdraw consent for promotional use of your images
Request deletion of your data (subject to legal and contractual obligations)
To exercise these rights, please contact us at : visualopscollective@gmail.com
8. Cookies and Website Tracking
Our website may use cookies or similar technologies for analytics and user experience improvement. You can modify your browser settings to control or disable cookie usage.
9. Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website with an updated effective date.
10. Contact Us
If you have questions or concerns about this policy or how your data is handled, please contact: